Job Type – Permanent/Full-Time

Location – Toronto, CA – also open to remote within Canada

Start – ASAP

Salary – $50,000-60,000 CAD

L1/2 HelpDesk Engineer

Job Description

We are looking for an experienced IT Helpdesk Support Technician to join our team to provide IT support and services to our growing list of small and mid-sized clients.

Duties & Responsibilities:

  • The successful candidate will be responsible for providing level one telephone, email and potentially in-person desktop and application support to end-users for a variety of software, hardware, network and process-related computer issues.
  • Applicants should have superior computer skills including experience with Microsoft Windows and Office.
  • Equally important are English communication skills (written and oral) and the ability to interpret, understand and deliver end-user requirements. The ideal candidate will possess superior trouble-shooting, problem solving and collaboration skills and be able to work effectively as part of a team.


  • Community college diploma or university degree in a related field
  • At least 1 year experience

Advanced knowledge in the following is required:

  • Microsoft Office (2010 or newer)
  • Windows 7 or newer

Knowledge in the following is preferred:

  • Microsoft Word and Outlook
  • Windows 7 Pro
  • Windows Server 2008/2012
  • LAN and WAN Technologies
  • Server technologies, AD, backup, RAID, RAS, VPN, etc.
  • Desktop and Notebook Network configuration
  • Ticketing systems (ConnectWise)

To apply for this job email your details to