Job Title: Azure System/Network Engineer

Location: Toronto, Ontario CA

Job Type: Permanent/Full-Time + Benefits

Job Description:

The System/Network Engineer is a key component within the organization. This role is responsible for the Design, Implementation and Maintenance of a client’s infrastructure.

Basic Functions:

  • Supporting all technical issues involve Microsoft Enterprise environments/core applications as well as virtualized and cloud environments such as Azure, O365, Windows Server, VMware, Citrix and more.
  • Architecture, implementation, management and support services for Windows Server, O365, Exchange, SQL, SharePoint, etc.
  • Engineer and deliver solutions for customers within the service catalog.
  • Implement and support Enterprise Back-Up/DR Solutions
  • Work with WAN and LAN connectivity, routers, firewalls, and security.
  • Remote access solution implementation and support: VPN, Terminal Services, and Citrix.
  • System documentation and consulting around infrastructure reviews
  • Communication with customers as required

Additional Duties and Responsibilities:

  • Improve customer service, perception, and satisfaction.
  • Ability to work in a team and communicate effectively.
  • Escalate service or project issues that cannot be completed within agreed service levels.
  • Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals.
  • Develop in-depth knowledge of the service catalog and how it relates to customer’s needs.
  • Documentation of internal processes and procedures
  • Responsible for entering time and expenses in ConnectWise as they occur.
  • Remain up-to-date with current and future technologies emerging in the industry.

Knowledge, Skills, and/or Abilities Required:

  • Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP.
  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
  • Diagnosis skills of technical issues.
  • Ability to multi-task and adapt to changes quickly.
  • Technical awareness: ability to match resources to technical issues appropriately.
  • Service awareness of all organization’s key IT services for which support is being provided.
  • Understanding of support tools, techniques, and how technology is used to provide IT services.
  • Self-motivated with the ability to work in a fast moving environment.

Educational/Vocational/Previous Experience Recommendations:

  • BA/BS, preferably in computer science or a related field.
  • MBA/MS preferred but not required.
  • Minimum 5 years of IT or related experience

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